|
Frequently
Asked Questions...
How do
I place a bid?
Do I need
a user name and password to participate?
How do I
see what the current bid on a lot is?
How often
do I need to check my bids?
How do I
know I've been overbid?
What do
I do if I'm overbid?
What do I do if I don't want to go any
higher?
What is
the Closing Date For Initial Bids?
When is
the auction over?
How do I
know I'm done?
What is
my Initial Bid?
What is
my Raise Bid?
What is
my Final Bid?
How do I
Drop a Lot?
Can I bid
any amount I want?
Can I make
a proxy bid? Or a jump bid?
What are
the estimates in the lot descriptions for?
Are there
reserve prices?
What if the lot doesn't reach the reserve
price?
Why do you
conduct your auctions this way?
I won one or more lots, now what?
When will my invoice arrive?
What is
the Buyers Premium?
Is there
sales tax?
Are there
shipping fees?
What if
I'm and IPS member?
What if
I have a gift certificate?
How do I
pay for my auction winnings?
Why is there
a credit card processing fee?
What if I don't mind the credit card
fee, and I still want to pay by credit card?
What if
I will be away or on vacation during the auction?
How often
do you have this kind of auction?
Can I view
the weights before I bid?
Why is this
called the "Catalog Auction"?
Can I purchase
the catalogue?
Is this
different from the "Online Auction"?
What if
I still have questions or need more information?
How do I place a bid?
The easiest way to place a bid is to fill out the online form
at: http://lhselmanltd.com/auc30/bid.html
with the your info, lot numbers and bid amounts. For more information
on what's in the form, continue reading the rest of this FAQ.
You can also call your bids into us at 1-800-538-0766 or 831-427-1177.
Email your bids to lselman@got.net.
Fax your bids to us at 831-427-0111.
Back
to the top
Do
I need a user name and password to participate?
No. This auction does not require any usernames or passwords.
Everything is stored with us locally under your name and address.
It is all held private and closely guarded. None of the information
you leave is ever stored on the Internet.
Back
to the top
How
do I see what the current bid on a lot is?
Go to: http://lhselmanltd.com/auc30/au30.html
to see list of lots and current bid amounts. The amount listed
next to each lot is the current bid in US dollars. This list
will be updated at least twice a day. When you place your bids
online, you can check the box that says "Daily Email Report"
and you will be emailed this list of current bids daily.
Back
to the top
How
often do I need to check my bids?
Daily. Bid prices change all day long. Lots you are bidding on
may change several times a day. The best way to stay current
with your bids is to check the current bid list at http://lhselmanltd.com/auc30/au30.html,
and call or fill out the online form with your bids.
Back
to the top
How
do I know I've been overbid?
If you are looking at the current bid list at http://lhselmanltd.com/auc30/au30.html
and the amount you bid is lower than the amount listed for that
lot, you have been overbid. You can also call us, and we can
check your lots for you and inform you of your status.
Back
to the top
What
do I do if I'm overbid?
Contact us right away. You can either fill in the online form
at http://lhselmanltd.com/auc30/bid.html,
call us at 1-800-538-0766 or 831-427-1177, email your bids to
lselman@got.net,
or fax your bids to us at 831-427-0111. Give us the amount you
wish to raise your bids to, or let us know that you are done
bidding and you want to let your lots go.
Back
to the top
What
do I do if I don't want to go any higher?
If you are filling out the online form, enter the lot you are
bidding on, then click the checkbox that says "please drop
me from this lot". We will take your name off of the lot.
WE MUST HEAR FROM YOU IF YOU DO NOT WISH TO BID ANYMORE.
We will not take your name off a lot unless we hear from you
to do so. Don't assume because you don't raise anymore your bid
that you are done. You MUST contact us in some way and
let us know to take your name off your lots if you don't wish
to bid anymore.
Back
to the top
What
is the Closing Date For Initial Bids?
We have a date of April 25, 2003 to close initial bids. This
means that you must have at least one bid on every lot you wish
to bid on, because after this date, you cannot place any initial
bids on any other lots. You will only be able to bid on the lots
you already are bidding on after this date.
Back
to the top
When
is the auction over?
There is no end date to this auction. Each lot closes individually
when there is only one bidder left. If you are the high bidder,
this is when all your underbidders have dropped off the lot.
We will aggressively try to contact your underbidders to get
them to raise or drop on your lots. Some lots will close right
after the closing date for initial bids, others take longer.
Typically bidding will continue for one to two weeks after the
closing date for initial bids. Usually after two weeks, you can
expect to be done.
Back
to the top
How
do I know I'm done?
If you are the high bidder, you are done when all your underbidders
have dropped off. If you are an underbidder and do not wish to
raise your bid any higher, you are done when you drop the lot.
Some lots will close before others. When all of your lots are
closed, you are done.
Back
to the top
What
is my Initial Bid?
This is your first bid. If you are using the online form, enter
the lot number and the amount you wish to bid for the lot. Look
for the table on the online form that shows how the bids increment
up. If there are no bids yet on a lot, you can make your initial
bid at any amount. If there already are bids, typically you will
want to bid the next increment. You must have your initial bids
in on every lot you are interested in bidding on by April 25,
2003.
Back
to the top
What
is my Raise Bid?
This is your second bid, or any bid after your second bid that
is not your final bid. Each raise bid will the amount you want
to raise your bid to if you've been overbid. If you are using
the online form, enter the lot number, and the amount you want
to raise you bid to. Typically this will be the next increment
above the current bid, unless you want to make a jump bid (see
below).
Back
to the top
What
is my Final Bid?
This is your last and final bid you will ever make on this lot.
Making a final bid says to us that this is the absolute maximum
you wish to bid, and you will never want to bid higher. This
is the same as making a high bid and dropping the lot. Don't
make a final bid unless you know for certain you will not want
to bid again. If you may want to bid again, make a raise bid
instead.
Back
to the top
How
do I Drop a Lot?
If you are using the online form, enter the lot number and click
the box that says "please drop me from this lot". WE
MUST HEAR FROM YOU IF YOU DO NOT WISH TO BID ANYMORE. We
will not take your name off a lot unless we hear from you to
do so. Don't assume because you don't raise anymore your bid
that you are done. You MUST contact us some way and let
us know to take your name off your lots if you don't wish to
bid anymore.
Back
to the top
Can
I bid any amount I want?
Yes and No. Yes, you can bid any amount you want, but typically
you will want to take the next increment. Note, there are specific
increment amounts that must be made. Bids need to increment following
this schedule:
|
$0 |
to |
$190 |
-- |
$10 |
|
$200 |
to |
$475 |
-- |
$25 |
|
$500 |
to |
$950 |
-- |
$50 |
|
$1000 |
to |
$1900 |
-- |
$100 |
|
$2000 |
to |
$4750 |
-- |
$250 |
|
$5000 |
to |
$9500 |
-- |
$500 |
|
$10,000 |
and |
up |
-- |
$1000 |
|
Back to
the top
Can
I make a proxy bid? Or a jump bid?
Yes. You can make a proxy or jump bid for any amount above the
current high bid. A proxy or jump bid is a bid that is more than
one increment above the high bid. Your bid will show at the increment
above the high bid, and will continue to increment up as other
bidders place bids. You will still show as the high bidder until
your jump bid amount is reached. For example, if a lot is at
$100, and you want to make a jump bid of $200, your bid will
show at $110. The next bidder that bids will go to $120, then
you will automatically show as the high bidder at $130
and on and on until your high bid of $200 is reached.
Back
to the top
What
are the estimates in the lot descriptions for?
The estimates published are the typical fair market values that
we place on each lot. This is by no means set in stone, some
lots will close for more than we estimate them to be. The estimates
are to be used as a guide, but not the rule.
Back
to the top
Are
there reserve prices?
Yes. Every lot has a reserve price. This is the minimum amount
that the consignor is willing to receive for their lots. These
amounts are held private until there is only one bidder left.
A good rule-of-thumb to help determine what the reserve might
be is that it should fall within about 80%-90% of the lower estimate.
If the reserve is met, the high bidder wins the lot. If the reserve
is not met, the high bidder will have first option to take it
at the reserve price. If the high bidder does not want to meet
reserve, the lot will then be available to anyone, even if they
did not place initial bids on it, for reserve price. We will
reveal which lots are under reserve about a week or so after
the closing date for initial bids. Watch the See Current Bids
page online at http://lhselmanltd.com/auc30/au30.html
to see which lots are under reserve.
Back
to the top
What
if the lot doesn't reach the reserve price?
If you are interested in a weight that has not reached reserve,
and there are no other bidders open on it, you can buy it at
the reserve price. This is best handled over the phone, we can
tell you if the lot is available and what the reserve is. Call
us at 1-800-538-0766 or 831-427-1177 to inquire. The consigners
will never raise their reserves, but may lower them if the piece
doesn't sell. We can negotiate with them for you to see if they
are willing to lower their price.
Back
to the top
Why
do you conduct your auctions this way?
We have used this method of auctions for now over 15 years. Currently
we are in our 30th auction using this method. The best way to
think if this auction is to picture yourself in a large auction
house, where each lot is displayed and bid on individually. The
bidding is over on each lot when only one bidder is left, similar
to an auction house setting, where the announcer would give each
bidder the opportunity to continue to bid until they didn't want
to go any higher. This is also very similar to how a silent auction
is conducted. There is no time limit or end date on this auction,
other than needing to place your initial bids by April 25, 2003.
After that, it takes about a week or two to determine the high
bidder and close each lot.
Back
to the top
I
won one or more lots, now what?
If you are an winning bidder and all of your lots are closed,
we will be sending you an invoice detailing which lots you won,
and with the other fees that apply. When that arrives, you can
choose how to pay for your auction winnings. Most winning bidders
pay by credit card or check. Credit card payments are subject
to a transaction fee, see below. When we receive your payment,
your weights will be shipped to you.
Back
to the top
When
will my invoice arrive?
Typically if you close out before the evening on any given day,
your invoice will be mailed that same day. You should see it
within a few days of closing.
Back
to the top
What
is the Buyers Premium?
Because these weights are all consigned in this auction, we charge
a 10% buyers premium commission on the hammer price of every
lot that closes. For example, if a lot closes for $100, your
price would be $110 for the lot.
Back
to the top
Is
there sales tax?
Yes and No. Yes if you are shipping to a California address,
or will be picking up your items from our gallery. If we ship
within California, you will pay the local tax for your area.
If you pick up your items from our gallery, you will pay the
local sales tax for Santa Cruz County (8%). If we are shipping
out of state, there is no sales tax.
Back
to the top
Are
there shipping fees?
Yes. The shipping fees within the US are $10 for your first item,
and $3 for each additional item. For example, if you win three
weights, your shipping charge would be $16. Your weights will
be shipped insured using 2 day FedEx, unless you request otherwise.
If you are an international customer, your shipping charge will
be $18 per item you win.
Back
to the top
What
if I'm and IPS member?
If you are an IPS member, we will continue to send you a stand
for each lot you win, but will not be able to take the shipping
charge off. You will be charged for shipping for the auction,
but not on your regular sales through the gallery. (More info
on IPS membership go to: http://theglassgallery.com/ips).
Back
to the top
What
if I have a gift certificate?
Since these items are not ours, we can not honor our gift certificates
on auction items (ie. the $25 gift certificates IPS memebers
receive). Use those gift certificates for regular sales though
the gallery. If you have received monies in the form of a gift
certificate as a gift from someone (ie. a birthday gift from
a family member, etc...), you can use that. Please send it with
your payment.
Back
to the top
How
do I pay for my auction winnings?
When you are completely closed and have won one or more lot,
we will automatically send you an invoice right away. When you
receive that, you can send us a check back, or pay by credit
card. Typically, people will send a check to pay for their weights
to avoid the credit card processing fee. (See below)
Back
to the top
Why
is there a credit card processing fee?
Because these items are consigned with us, there is a credit
card handling fee. You will pay 3% if you use your Visa, MasterCard,
or Discover, and 5% if you use your American Express card. With
normal sales through the gallery, we cover the processing charge
if you use your credit card. The best way to avoid this charge
is to pay by check.
Back
to the top
What
if I don't mind the credit card fee, and I still want to pay
by credit card?
If you have purchased from us in the past and your credit card
is on file, just let us know. Otherwise you can call in your
number, or leave it on our secure server at: https://www.turnpike.net/~ips/secure.html.
Be sure to mention what the credit card registration is for,
and click register.
Back
to the top
What
if I will be away or on vacation during the auction?
We ask that if you will be away for an extended time, you still
contact us to check on your bids. If you will be completely out
of touch and not able to get to a phone or the Internet while
you are away, we ask that you make your final bids before you
go. Your other bidders will appreciate your timely participation.
If you will be away for a few days during the auction, that is
fine, but if you can, let us know.
Back
to the top
How
often do you have this kind of auction?
We typically run this auction every spring and every fall. On
rare years, we have run it during the summer as well, depending
on the inflow of consigned weights for the auction. Watch the
http://pwAuction.com page
for info on upcoming auctions, current auctions, and past auctions.
Back
to the top
Can
I view the weights before I bid?
Yes. We have all the 300+ lots on display at our gallery for
you to come and preview if its convenient for you. We typically
will have an open house where we will showcase the auction weights
and have a reception, often with a gallery opening featuring
an artist. Watch the event page on our gallery website for information:
http://theglassgallery.com/events.
If you cannot make it to the opening, the weights are usually
on display a week or two before the closing date for initial
bids, and will be on display through the duration of the auction.
Call us to inquire, or to set up an appointment to view at 1-800-538-0766
or 831-427-1177. If you cannot come by and you have questions
on a piece, call us. The weights are on display just a few steps
from many of our desks, we are happy to pick them up and describe
them over the phone for you.
Back
to the top
Why
is this called the "Catalogue Auction"?
This is our Catalogue Auction because we produce a full color
auction catalogue which you can purchase. Though this auction
is online, it is still run as a catalogue auction, or similar
to how an auction would run if we were in a large auctionhouse.
We have a separate auction we call our online auction that usually
runs 24 hours a day/ 7 days a week. (See below)
Back
to the top
Can
I purchase the catalogue?
Yes. The catalogue for the current auction is available for $25,
or you can buy a subscription of the next three for $60 at: http://theglassgallery.com/books/books_1.html.
A limited number of previous auction catalogues are available,
which also serve as a price guide for your collection. Please
inquire on availability. These catalogues are a beautiful example
of a multitude of artists' and studios' works, and will include
a prices realized list for each catalogue. The prices realized
for the current auction will be mailed to you once the auction
is completed if you have purchased the current auction catalogue.
Back
to the top
Is
this different from the "Online Auction"?
The online auction is another smaller auction that runs 24 hours
a day/ 7 days a week typically and features about 20 to 30 weights
and glass items. Items are posted and run typically for two weeks.
This auction is similar to how other online auctions are run,
we had this auction program was written specifically for us.
This auction features online bidding, and requires usernames
and passwords. Due to a software upgrade, this auction is currently
down. Keep watching http://pwAuction.com
for info, as we should have it running again very soon.
Back
to the top
What
if I still have questions or need more information?
Please call us if you have any further questions. We are happy
to help you with your questions any way we can. You can also
read the Conditions of Sale for more info at: http://lhselmanltd.com/auc30/condit.html
If you have weights you would like to consign in a future auction,
contact Larry Selman at 1-800-538-0766 or 831-427-1177 or email
lselman@got.net. If
you would like to submit a question for this FAQ, please email
lynette@paperweight.com.
Back
to the top
Good luck and happy bidding!
-L. H. Selman Ltd. Staff |